WebTicketManager360 Core Functionality

WebTicketManager 360 (WTM360) is a fully-hosted digital online ticket transaction engine that enables the tourism, leisure and event industries to quickly and easily promote and sell their ticket inventory from their own website, multiple sales channels and through an affiliated network including Destination Management Organisations (DMO’s), Online Market Places (OMP’s) and Online Travel Agents (OTA’s).

WTM360 enhances existing, or drives new, revenue streams from instant ticketing through your own website and sales channels.
WTM360 shares your inventory in real time through a sophisticated and vast network of re-sale channels to maximise revenue streams from instant ticketing through affiliate websites and sales channels.
WTM360 empowers consumers to make decisions and complete every stage of their purchasing process, including payment and production of a “print-at-home” ticket / voucher / receipt. This “ticket” could be used to gain entry or access but it could equally be a “receipt” “voucher” or “instruction document”. In all occurrences, the sale is complete and the money has transacted.
WTM360 provides an optional payment aggregator cash-collection process that includes all payment processing, bank and credit card fees as well as distribution funds to correct beneficiaries.
WTM360 is able to utilise your own Internet merchant Number (IMN) whereby the WTM transaction engine directs funds instantly from buyer to seller seamlessly.
WTM36 has been developed in a SaaS (Software as a Service) framework and is delivered on an “available to all” subscription-free basis with all costs generated through revenues received.
WTM360 technology has been developed over the past 10 years with a proven concept and strong alliances with major clients and affiliate networks include over 200 DMO’s and 50 OTA’s and OMP’s including TXGB, Get Your Guide, Trip Advisor, Expedia, AirB&B, Booking.com, Red Letter Days, Amazon and Virgin Gifts.
WTM360 can set-up in as little as 2 hours and maintained through a dedicated control panel with 24/7, mouse-click access.

Front End Functionality

Search ticket inventory by drop-down menu
Search ticket inventory by calendar view
Search ticket inventory between dates
Search by ticket inventory available
Auto-load of ticket inventory from URL recognition
Check ticket availability by date and/or ticket stock
Provide supplier terms & conditions throughout
Provide supplier privacy policy throughout
Enforce client agreement to T&C’s and Privacy Policy
Provide a “on / off” user “help” wizard throughout
Provide further information on demand
Provide contact details for assistance
Request data management in accordance with Privacy Policy
Display ticket prices clearly
Show ticket availability clearly using a calendar colour-coding system
Show event location with contact details, directions and mapping
Show multi-timed ticketed events on any specific day
Allow promotional codes to be entered
Respond seamlessly and efficiently to promotional code usage
Allow staff access via promotional code box
Provide further ticket information or validation by request
Allow allocation of tickets requested to derivatives
Prompt ticket allocation
Accept group and family ticket configurations
Totalise fee due
Keep ticket detail and fee applicable visible at all times
Force essential data capture
Collect marketing information
Request additional data capture
Allow a “basket” system to add other cross-event tickets
Encourage and allow up-selling and cross-selling
Capture credit/debit card payment
Complete payment process
Provide “print-at-home” ticket
Send auto-e-mail with transaction details
Provide client return functionality to view transactions and re-print ticket
Cross-sell and up-sell providing search and link facilities
Allow return link to conduct further transaction
Operate as a Web Application

Back End (CMS) Functionality

Managed multi-level / access password log-in
Web application operated from secure BS27001 approved data centre environment
Configurable user access (permissions and privileges)
Desktop Icon for quick-launch
E-mail notification and alerts of activity
Notifications and alerts of ticket stock and low stock warnings
Attach client records quickly to a transaction
Manage client records quickly
Mark transactions as Paid Online, Paid Offline, Not Paid, Refunded, Cancelled.
Print documents including client data, confirmations, tickets, addresses, marketing details, etc.
Extraction of data to a variety of standard Microsoft formats
Limit Tickets per Transaction
Manage tickets available to prevent over / under selling
Online legal management, to include Data Protection and T&C’s
Clear illustrations of Availability on a live basis
Facility to assign Client Attributes
Facility for Comprehensive Client Search, by standard data, ticket number, group order, transaction history and contact information.
Facility to filter searches throughout system to optimise displayed results
Complete client record management
Complete support for client based reporting
Complete support for finance based reporting
Complete support for sales based reporting
Managed ability to Cross Sell and Up Sell across inventory available in-house
Managed ability to Cross Sell and Up Sell across inventory available throughout WTM network
Managed ability to Cross Sell and Up Sell throughout WTM Box Office network.
Customised, Report focussed Marketing Channels and Campaigns
Comprehensive Event set-up and management
Facility for remote online sales reports.
Management and allocation of specified seating
Creation of basic seating plans
Facility to export client data
Comprehensive management of Commissions, Booking Fees and Transaction Charges, etc
Comprehensive management of pricing quickly and easily
Facility to manage cash-sales and reservations
Facility to offer Priority Booking and/or Memberships
Facility to engage / empower staff
Facility to recognise Customer and/or Loyalty Cards
Facility to support Promotions, Packages and Offers
Facility to support Groups
Facility to support family tickets
Flexible to support Live Updates
Create Log On Messages and Event Specific Messages
Ability to issue, manage and redeem Loyalty Points
Ability to assign, purchase and manage Loyalty Schemes
Facility to configure, track and report on Marketing Channels and Campaigns, to include a Return on Investment Report (eg: press advertising)
Management of the Confirmation emailFacility to manage issue and redeem and report on Promotion Codes
Provision for standard extraction of data, to include all relevant fields pertaining to client information
Data extraction in MSAccess suitable for a standard suite of comprehensive system reports including Finance, Operations, Sales, Clients and Marketing.
Ability for extended extractions / queriesAbility to automatically process and account for all payments and commissions
Ability to plug-in 3^rd party interfacesProvision for Marketing Analysis
Report Focused Transaction Details, including automated data capture at point of sale.
Facility to audit transactions
Facility to audit user activity
Solution to be ‘live’ across both online and in-house transactions (single inventory / transactions to take place against the same single database).
Write comprehensively to client records automatically throughout the transaction process
Write transactions back live to the same single database,
Management of Best Available Ticket Allocation
Management of Communications, via e-mail.
Ability for Percentage and/or Value discounts
Report building within the solutionBuilt report exporting
Season Ticketing management
Seat Information management
Seat Restriction management
Support for variable Sales Modes – post, ticket collection, staff sales, account invoicing, complimentary, press, etc.
A Thin client application totally web hosted no resource on client infrastructure
Fully integrated payment reporting
Fully integrated payment solution
Ability to utilise client Internet Merchant Number (IMN)
Ability to provide aggregator clearing bank account
Consistent practice management including wizards and manuals
Comprehensive user guide
Management of Print-At-Home Tickets
Largely based on Microsoft Technologies
Robust Database i.e.: Microsoft SQL Server
Configurable throughout around workflow / process
Intuitively manage data to prevent duplications, over-sell or under-sell
Ticket surrender and fulfilment interface
Dedicated terminal and touch screen interface options
Comprehensive user management including password and privileges.
Configurable payment types
Controls to prevent record duplications and deletion
Robust solution to offer unimpeded functionality by concurrent use.
Tools to manage multiple events across multiple venues (locations).
Maintenance and normal channel UK-Based support throughout the lifetime of the product
Ability to provide ticketing-specific hardware to include Ticket Reader Entry Device

So, what now?

Want to know more? A chat? Demo? We’re ready when you are!

We love questions and especially talking more about ticketing within the event and tourism attraction space. We like to think we are approachable, knowledgeable and certainly the “nice people of ticketing” as we have so much industry empathy and experience.

So, feel free to get in touch for a chat or even a free, no obligation demonstration?

GET IN TOUCH